Ways to Prevent a WhatsApp Account from Being Banned

Reasons Why a WhatsApp Account is Disabled

WhatsApp may not always notify you before suspending your account. If you have a suspended account by mistake, you should be aware of the reasons below. Account banning is a ticking time bomb, especially for users who do not utilize the WhatsApp Business API!

[1] Sending a large amount of messages in a short time

Many online stores send the same promotional message to a huge number of customers, whether manually or utilizing third-party software. WhatsApp considers sending a large number of the same message in a brief period to be a nuisance message.

Even though WhatsApp does not specify a limit, online retailers should track the number of messages sent. Merchants must send promotional messages in batches and limit them to a specific number of recipients.

[2] Sending messages that contain advertisements

Customers will undoubtedly receive promotional messages from online stores via WhatsApp. However, if the message’s wording is too commercial or contains too many links and images, WhatsApp will detect this and may block your account.

Examples of sending messages without customer's opt-in consent

To make customers feel valued, online retailers may want to personalize promotional messages. Learn more about how online stores can modify WhatsApp broadcast messages to avoid account restrictions in the extended article below.

[3] Several people have reported your account.

Sending a message to users without their opt-in consent greatly increases the risk of their account receiving reports. If they add people to a group at random without their permission, the same thing could happen. WhatsApp may ban your account in addition to limiting your sending capacity. To avoid possible account restrictions, online retailers must first secure customers’ opt-in consent. After you’ve obtained their permission to receive messages from your account, connecting with customers will be as easy as pie!

Customer WhatsApp opt-in consent

[4] Violation of WhatsApp’s Terms of Service

If you share illegal, obscene, threatening, racial, or inappropriate posts and messages, your account is at high risk of suspension. It is a must that you read and understand WhatsApp’s Terms of Service to avoid account shutdown.

WhatsApp's Terms of Service

Unblocking a WhatsApp Account

Unfortunately, you will be unable to log in to your suspended WhatsApp account. When you try to access your blocked account, you will see the message below.

“Your phone number has been banned from WhatsApp. Please contact customer service for assistance.”

You can request a review of your suspended account in the WhatsApp Support Center at this point. First, you must select your account category.

For WhatsApp personal version users, go to “WhatsApp Messenger Support” and click “Contact Us” to access the complaint page.

WhatsApp Support Center

You must provide WhatsApp with the necessary information, such as your phone number, email address, and your WhatsApp version. Furthermore, write down your situation in detail in the “Enter your message” column. You may refer to the example below.

“The account is suspended and cannot log in to WhatsApp, and it is emphasized that there has been no malicious or illegal operation before.”

WhatsApp Account Support Center

Select “WhatsApp Business Support” and email the details to smb_web@support.whatsapp.com if your online store uses WhatsApp Business. When filing a complaint, use the company’s email address instead of your personal email address to prove that your account is the company’s official WhatsApp.

WhatsApp will also let you know whether your appeal is successful or not within a week. You can immediately restart your account and chat history if your appeal is successful.

How to not get Banned?

WhatsApp knows that it's uncommon for someone to send so many messages or bulk messages to people they've never talked to each other before so it is considered spam/marketing junk pretty fast. There are some tips before sending a message to WhatsApp

Dos and Don'ts :
  1. Important: Do NOT send messages which get you a report. As long as you don't get reports from users who you sent a message, your account will be mostly fine.
  2. Having real content, a survey that the person agreed with is different than a marketing message on a Saturday night.
  3. Send messages written in different ways, you could make a script that places spacebars randomly on your string AND includes the person's (first) name.
  4. Never use fixed times, always go for sending the first message, wait a random time between 30 ~ and 60 seconds and then send the second message.
  5. Always try to group contacts by their area code, WhatsApp expects a regular person to talk mostly with contacts that are within the same area of your phone number.
  6. Have a profile picture, this is not related to WhatsApp Bots Catcher® but sending a new message for someone not having a picture/name/status will elevate your chances of being manually tagged as spam.
  7. Send "seen" confirmation to messages or disable it on WhatsApp.
  8. Avoid sending links that were previously marked as spam on WhatsApp or non-HTTPS. A URL shortener is a good idea.
  9. IMPORTANT: It's really bad if you send messages 24/7 without giving it some time to wait. Random delays between messages are not enough, send a reasonable amount of messages keeping in mind your conversion rate, For example: for one hour send a maximum of 4 messages per contact that have replied to your message, and stop sending messages for one hour, then start again. Again, don't send messages without stopping for a while between every "package".
  10. Send only one short message when starting a conversation, one should not send long texts or multiple messages without the user consenting.
  11. Avoid prefixes for messages.
  12. Use spintax in messages like {hi|hello|hey}, {how are you?|nice to meet you |is a goo day}
  13. spintax take random message to not send every time the same
Have in mind :
  1. For every one you send a message that doesn't have your number on their contact list asked if it's spam, being tagged as spam a few times (5 - 10) will get you banned.
  2. WhatsApp records every movement you do, you can even check the logs when sending simple support email, it contains all kinds of information, this said: act as human as possible.
  3. Try to engage in conversations, as long as you send a message and the person doesn't automatically block you it'll be quite okay. People constantly talking to you and adding you to their contact list will make your number stronger against a ban.
  4. Think about that like a points system, you start with zero points (negative if your device was previously blacklisted), if you reach below zero you are out, if you engage in conversations you get a point, if you are tagged as spam you lose some points, if you are blocked you may lose more points.
  5. Finally, If your content is spam, it doesn't matter if you are using a broadcast list, group, or direct contact, you will still be banned.

As API providers we say all that's left to do right now is agree with WhatsApp's policy, not send spam messages, and always wait for the other person to contact you first. You could make it by sending an SMS to the person with a link to start a chat on WhatsApp with you.